Technical Presales Manager

Birmingham | 39.5 hours per week | Hybrid working

Probrand is a proactive IT support provider based in Birmingham city centre. With decades of award-winning technical expertise, we support over 400 organisations, helping them reduce IT disruption and control costs.

We are seeking a Technical Presales Manager to lead our presale’s function, managing a team of experienced presales engineers while acting as a trusted technical advisor to customers. This role bridges sales, engineering and clients, ensuring high-quality, commercially aligned technical solutions.

This is an excellent opportunity for a hands-on technical leader who can inspire a team while contributing directly to business growth.

Hybrid working applies, with a mix of home working, team meetings at Alpha Tower, and customer site visits as required.

Key Responsibilities

• Overall ownership and leadership of the Technical Presales department
• Manage presales requests, workload planning and time allocation
• Line management responsibilities including recruitment and performance management
• Budget oversight and resource planning
• Attend client and prospect meetings (virtual and onsite)
• Identify customer technical and business requirements and design appropriate solutions
• Produce proposals, technical documentation and scopes of work
• Deliver internal and external technical presentations
• Collaborate across teams to support product development and service improvement
• Work to agreed KPIs and targets

Technical Knowledge Required

Strong experience across the following areas:

Microsoft Ecosystem

• Azure (IaaS, VMs, networking, Entra ID/Azure AD, RBAC, Conditional Access)
• Microsoft 365, Exchange Online, SharePoint, OneDrive
• Intune & Autopilot
• Licensing (Business, E3/E5, add-ons)
• Hybrid environments (On-prem AD & Azure Connect)
• Server and Exchange migrations

Networking

• TCP/IP, DNS, DHCP
• WAN/LAN design, VLANs, routing fundamentals
• Firewalls (SonicWall, Fortinet, Sophos, Meraki, Palo Alto – conceptual level)
• MPLS, SD-WAN, VPNs
• Internet connectivity (FTTC/FTTP, leased lines, 4G/5G, Starlink)

Virtualisation & Infrastructure

• VMware vSphere, Hyper-V
• SAN/NAS storage
• High availability & disaster recovery
• On-prem Windows Server & Active Directory

Cyber Security

• NIST, Cyber Essentials, CE+
• MFA, Zero Trust, least privilege
• Microsoft Defender & Sentinel
• Backup & DR (RPO/RTO)
• Email security (DMARC, DKIM, SPF)
• Vulnerability management & patching

Essential Skills & Attributes

• Strong technical infrastructure background
• Proven leadership and team management experience
• Excellent communication and presentation skills
• Highly organised with strong attention to detail
• Ability to manage multiple priorities
• Professional, self-motivated and adaptable
• Full clean UK driving licence

Benefits

• 31 days’ holiday (including bank holidays)
• Option to buy/sell annual leave
• Life insurance
• Employee Assistance Programme (24/7 support)
• Benefits platform (retail, travel, gym discounts)
• YuLife wellbeing app (virtual GP, will writing, medical second opinion)
• Cycle to Work & Electric Car salary sacrifice schemes
• Paid volunteer leave
• Ongoing training and professional development
• City centre office with onsite café, gym access, showers and secure bike storage

Probrand is an equal opportunities employer. We are committed to creating an inclusive workplace. If you require reasonable adjustments during the application process, please let us know.